TotalEnergies Electricité&Gaz

MANAGE YOUR ENERGY, SIMPLY

TotalEnergies, electricity and gas supplier, supports you daily to manage your budget, track your electricity and gas consumption, and access all our services, directly from your mobile.

BENEFIT FROM PERSONALIZED SUPPORT WITH ENERGY COACHING

• Consumption Assistant: Our Artificial Intelligence learns from your consumption, detects any anomalies, and sends you personalized advice every week to reduce your consumption.

TRACK YOUR BILLS AND MONTHLY PAYMENT

• Bills and proof of address: View your bills and download your proof of address in one click from the app.

• Monthly Payment: The app recommends the monthly payment best suited to your consumption. If there is a significant difference with your consumption, you will be alerted by email to adjust your monthly payment and avoid unpleasant surprises on your bill. • Consumption Goals: Discover your new goal each month to stay on track with your monthly payment. Motivating and easy to follow, you'll receive a notification if you consume more than usual.

REDUCE YOUR CONSUMPTION

• Consumption Calculator: Your consumption calculator lists your electrical appliances and estimates their monthly consumption and costs. Identify the appliances that consume the most and adjust your habits to reduce your expenses.

• Peak/Off-Peak Optimization: See your electricity consumption during Off-Peak (or Super-Off-Peak) hours at a glance, along with optimization tips. Graphs show variations in the price per kWh and help you check if you're using your appliances at the most economical times.

• Comparison of Similar Households: Compare your consumption with that of similar households. Each month, discover a comparative analysis of your household's consumption compared to households similar to yours and adjust your consumption habits to be among the most economical households.

MOVING?

• Don't waste time: complete your change of address directly from the app. In just a few steps, you can easily transfer your contract, activate your new home, and track the progress of your application.

ACCESS ALL OUR SERVICES

• Home charging station: Install your home charging station with TotalEnergies to track your charging times and schedule them for the cheapest times.

• Solar and renovation work: TotalEnergies also supports you in the installation of rooftop solar panels, solar kits, batteries, and in carrying out your energy renovation work. We also help you find financial assistance for your renovations, including Energy Saving Certificates (CEE) and MaPrimeRénov'.

WE ARE HERE FOR YOU

• Benefit from personalized support from our advisors at every stage of your contract. • Our "Help and Contact" chatbot answers your questions and provides daily assistance to better understand your consumption, bills, and contract.

The TotalEnergies Electricité et Gaz app, formerly Direct Energie, Total Spring, and Total Direct Energie, is regularly updated to provide you with greater convenience and new features.

USEFUL LINKS

• General Terms of Use: https://www.totalenergies.fr/particuliers/conditions-generales-utilisation-application-mobile

• FAQ and Support: https://www.totalenergies.fr/particuliers/aide-et-contacts/faq

• Electricity Offers: https://www.totalenergies.fr/particuliers/electricite/offres-d-electricite

• Gas Offers: https://www.totalenergies.fr/particuliers/gaz/offres-de-gaz

• App: https://www.totalenergies.fr/particuliers/nos-services/mieux-consommer/application