melmo（メルモ）

Making hospital visits easier, making healthcare more accessible.

melmo allows you to complete everything from making reservations and pre-submitting prescriptions to receiving medication and managing your medication record, all in one app.

Over 3,300 hospitals and clinics, and over 17,000 pharmacies are available for reservations (as of August 2025).

*The name changed from CLINICS to melmo in November 2025.

【Features of melmo】

■ Easy 24/7 Reservations via App

Make reservations for hospitals, clinics, pharmacies, and dental clinics anytime, anywhere.

Smooth and reassuring for both urgent visits and regular checkups.

■ Automatic Payment for No Waiting at the Counter

If you register your credit card in the app,

payment is automatically processed after your consultation, so you can leave without waiting to pay.

■ Reduce pharmacy waiting times by submitting prescriptions in advance

By submitting your prescriptions in advance, you can pick up your medication at the pharmacy without waiting.

■ Your smartphone becomes your medication record

You can check your medication information anytime, anywhere on your smartphone.

You can also manage your family's medication information in one place and share it with the pharmacy.

■ Online consultation and medication guidance available

You can receive consultations from your usual doctor at home or while out and about, without having to visit the clinic.

Prescription medications can be delivered to your home as early as the same day, making it easier to receive treatment even when you are busy or feeling unwell.

* Online consultations generally require prior permission from a doctor during an in-person consultation.

* Depending on your symptoms or illness, online consultations may not be available. Especially for first-time users, the doctor may request that you visit the clinic or another medical institution directly.

* Please consult with your doctor before using this service.

【Recommended for those who:】

● Want to quickly make an appointment with their regular medical institution

● Want to make appointment reservations anytime, 24/7, via smartphone, without being tied to a specific time

● Want to manage their appointments so they don't forget their regular visits

● Want to easily handle everything from making an appointment to picking up their medication

● Want to visit the doctor quickly during breaks at work

● Have young children and don't want to wait at the hospital or pharmacy

● Want to reduce waiting times at reception and payment

● Want to go home immediately after the consultation without waiting to pay with automatic payment

● Want to have an online consultation when they are busy or feeling unwell

● Want to have the consultation and medication pickup done at home

● Want their medication delivered to their home

● Want to use a medication record book that can be linked with a pharmacy

● Want to prevent forgetting to take their medication with a medication reminder function

● Want to send their prescription to the pharmacy in advance to reduce waiting times for pickup

● Want to easily start treatment, such as at a hay fever clinic

【Regarding Use】

■ App Usage Fee

Download and use are both free

■ Payment Method

The following credit cards are required for reservations and consultations:

VISA / Mastercard / American Express / JCB / Diners Club / Discover

■ Consultation Fees & Appointment Fees

Consultation fees apply, just like regular in-person consultations. Some medical institutions may charge an appointment fee.

■ Service Area

Available only to residents of Japan (※Not available to those residing overseas)

【Contact Information】

For inquiries regarding usage or problems, please contact one of the following melmo patient support centers:

● Inquiry Form: https://www.melmo-support.com/hc/ja/requests/new

● Email: melmo-support@medley.jp

※ Please check your spam settings to ensure you can receive emails from medley.jp.