my Excitel

Save yourself time with "my Excitel" app through changing your details, online payment, requesting payment collection, basic troubleshooting and escalating on connectivity issue.

Billing

- View your plan

- View your Internet connection expiration date

- Pay your plan online

Manage Your Account Information

- View Account information

- Change your self-care password

- Edit your contact phone number and e-mail address

Troubleshooting

- See global issues, affecting wider area

- View your "Last Attempt Failure Detail"

- "Reset MAC" of your Internet connection

Appointments

- "Request Payment Pickup" through single button

Contact Us

- Create Case with issue report